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What You Agree To When You Use rajajav

These legal terms set out how your account works, what data we collect, and the conditions that apply when you access our lobby — whether you deposit via DANA, OVO, or GoPay, or browse from Bandung on a mobile connection.

Account eligibility by regionDANA, OVO, GoPay wallet conditionsData use and cookie policyAccount suspension rulesJurisdiction-dependent access
rajajav What You Agree To When You Use rajajav
LEGAL CONTACT

Reach Us on a Legal or Policy Matter

If you have a question about how these terms apply to your account, how your data is stored, or how to submit a formal request — our support team handles legal and policy queries through the channels below. Response times vary by channel; written requests submitted via email receive a formal written reply.

Team online

Live Chat

Raise a policy or account-terms question directly through the live chat window in your account dashboard. Available for account holders with a verified wallet.

Email Support

Send a written legal or data request to our support address. We reply in writing, which creates a record you can reference for any follow-up.

Account Help Centre

The Help Centre covers account suspension, wallet verification steps and data access requests — search by topic to find the relevant policy article.

HOW WE HANDLE IT

Data, Security and Your Account Rights

We hold your account data for as long as your account is active, plus any statutory retention period that applies to financial records in your region. You can request a copy of the data we hold, ask us to correct inaccurate details, or request account closure — all through the support channels listed above. Your wallet credentials for DANA, OVO, and GoPay are never stored by us directly; deposits and withdrawals route through the payment provider's own secure flow, and we only retain the transaction reference and timestamp.

Data Retention

Account and transaction records are kept for the duration your account is active plus the statutory period. You can request a data summary at any time via email.

Cookie Management

Essential cookies run automatically. Non-essential tracking cookies are controlled through your browser settings or the cookie preference panel inside your account.

Account Security

Login is protected by OTP verification sent to your registered number. If you suspect unauthorised access, freeze your account immediately through account settings.

Correction Requests

If any detail on your account — name, wallet ID, contact number — is inaccurate, submit a correction request via email with supporting wallet verification.

Your Legal Questions, Answered Directly

These are the questions we get most often about how our terms and policies work in practice — covering account eligibility, data rights, wallet conditions and what happens when terms change.

These terms apply to anyone who opens an account and accesses our lobby. Eligibility is region-dependent; access is only available where local law permits online casino activity.

Yes. Submit a data access request by email from your registered address. We'll compile your account record, transaction history and any stored profile data into a written response.

Wallet credentials are processed directly by the payment provider — we only receive the transaction reference and confirmation. We do not store your wallet PIN or password at any point.

On closure, active profile data is deactivated. Financial transaction records are retained for the statutory period required by applicable law, then deleted according to our retention schedule.

Updated terms are posted on this page with the effective date shown at the top. Continuing to use your account after that date means you accept the revised conditions.

Freeze your account immediately through account settings, then contact support via live chat or email. Our team will review the login log and advise on next steps for securing your account.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.